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TopGear Superstore
Product Returns & Cancellations Policy
Occasionally we do get things wrong or the item you receive is not quite what you hoped for.
Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 7 days of receipt. Subject to the following conditions:
Items are returned carriage paid.
Items are received in a resalable condition.
Items should be returned unused in their original condition in order to secure a refund.
Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced).
Items returned after 7 days from receipt may be subject to a restocking charge of not less than 10%. This does not affect your statutory rights.
We cannot accept crash helmets as return items, this is for saftey reasons.
We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.
All returns are to be accompanied by the senders name and address, account number, order reference number (these are found on the invoice), and reason for return. Please use the returns form sent with the order.
We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.
TopGear Superstore is not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
Please advise our Customer Service Department of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.
Exclusions:
We are unable to refund:
Used items: Such items are not resalable not least because of safety concerns. We strongly recommend you do not go out on your bike with your new gear until you are completely satisfied that you do not require a refund. We classify items as used if the original hang tags are removed.
Items damaged in transit: Sending items back in their product packaging only is not enough; items to be returned should be properly protected on their journey back with all the packaging we used to send it to you, including the product packaging and the corrugated outer box. If you send it back any other way you risk the item becoming damaged in transit and consequently you will lose all or part of your refund. The minimum handling charge for items not properly packaged is £20.00.
Special Orders: We are also unable to refund deliveries we have made to you that were special orders. We may agree to take back a special order but you need to let us know first with your order number and the items from the order to be returned.
Batteries and battery acid: Hazardous goods transport regulations make the domestic return of these goods impossible.
The original delivery charge.
Exceptions: If you return an item for a refund which triggered a saving or discount on your original order (for example free delivery or a saving on an associated item). The refund will be adjusted to remove the original saving or discount which no longer applies.
No need to phone or email us, just box the goods up and send them back to:
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TopGear Superstore Returns
3a Beeching Road Bexhill-on-Sea
East Sussex
TN39 3LG |
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